St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Learning Management System (LMS) serves as the single point of access for online and instructor-led training for employees, partners, and customers. The LMS Specialist position is responsible for supporting the Network’s learning operations through its learning technology ecosystem, including OrasiLabs, Cornerstone on Demand, etc. This role includes coordinating the administration of learning programs, facilitating employee onboarding, resolving basic LMS user issues, and ensuring data integrity. In addition to supporting end users, the role also includes support for superusers, including instructors, learning administrators, and training coordinators.

The intent of this job description is to provide a summary of the major duties and responsibilities of this position. It shall not be considered a detailed description of all the work requirements that may be inherent in the position.

JOB DUTIES AND RESPONSIBILITIES:

• Provides support and education for all LMS users and superusers, including basic technical issues affecting learners and courses.

• Support new hire experience by facilitating New Hire Orientation and maintaining onboarding learning content.

• Supports learning operations by building instructor-led training (ILT), surveys, assessments, competencies, materials, and compliance reporting.

• Assign relevant instructor-led training (ILT), online training (OLT), and/or materials, evaluations, and surveys to LMS users per business requirements.

• Supports ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g. tip-sheets and user guides).

• Assists with the coordination of specific special projects and events.

• Demonstrates a commitment to continued self-growth and advancement of computer/technical skills.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to six hours per day, one hour at a time. Standing for up to five hours per day, one hour at a time. Walking up to three hours per day, thirty minutes at a time. Fingering and handling frequently. Twisting and turning of hands occasionally. Lifting and carrying up to ten pounds, occasionally. Pushing and pulling up to 10 lbs. occasionally. Occasionally stoops, bends, squats, kneels, and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general, near and visual monotony.

EDUCATION:

An associate’s Degree (A.A.) or equivalent from a two-year college or technical school is required. A bachelor’s Degree (B.S.) is preferred.

MOST COMPLEX DUTY:

Must have excellent critical thinking skills. Must be able to work independently in a fast-paced environment with multiple tasks/demands while remaining detail-focused.

COMMUNICATIONS:

Excellent written, verbal, and interpersonal communication skills are required for contact within the Network, including senior management, physicians, department managers, employees, the community, and outside agencies.

TRAINING AND EXPERIENCE:

Highly proficient in MS Excel. Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization. Must demonstrate service excellence. Requires effective organization and time management skills, the ability to multi-task and work independently.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)