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Buck Buck - Client Service Manager in Fort Wayne, Indiana

Description

Client Service Manager -Outsourcing Practice (Virtual)

At Buck, we’re focused on helping our clients create a culture of wellbeing, centered around the evolution of each person’s health, wealth, and career. Our creative digital, consulting, and tech-enabled administration solutions are empowering the world’s most forward-thinking companies to embrace the new social contract, re-energize their workforces, and embrace an analytics-led talent marketplace in ways that improve how their people work and live.

Leveraging strong client relationships with key decision makers, our teams deliver exceptional results that confidently push the envelope with unexpected solutions to help our clients accomplish their objectives faster and keep them ahead of the curve. Not surprisingly, we embrace inventive thinkers who make original contributions to the team. We put people first — our people and our clients’ people, and our inclusive and welcoming culture celebrates diversity and individuality.

Explore your next career move with Buck today!

Client Service Manager - DBA

Responsibilities

The Client Delivery Team is looking for an experienced Defined Benefit Client Service Manager with strong initiative and extensive experience to join their dynamic team. The individual will be responsible for leading a team of administrators and for delivering administration services for one or more clients. You will be part of a team responsible for day-to-day and cyclical administration processes for our clients' pension plans. You will also be exposed to excellent growth and development opportunities when partnering with others in the overall planning of new projects and processes.

  • Lead a team of administrators by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise

  • Ensure all services delivered adhere to established procedures and plan/client requirements;

  • Ensure all service delivery meets or exceeds the client’s service level agreements

  • Ensure work completed by the team is in accordance with the contract

  • Manages and handles complex or sensitive cases or processes

  • Prepare and submit all required internal monitoring reports

  • Prepare all client invoices

  • Plan and monitor workflows to ensure the timely delivery of services

  • Work with the account executive in managing the client relationship through regular interactions

  • Manage the system change request process

  • Solicit regular feedback from client regarding our performance

  • Prepare and provide fee quotations to client in accordance with Quality

  • Procedures and obtain client's agreement

  • Negotiating implementation deliverables

  • Work with client to establish Service Level Agreements, Contract renewals and Out of Scope arrangements

  • Work with client to manage priorities and expectations

  • Manage change management process including requirements definition and meeting client requirements

  • Recommend policy and process changes/improvements

  • Provide training/coaching to team members

  • Support and manage internal and external audit processes Skills and Experience

  • Canada: Bilingual French/English

  • Experience with leading teams

  • 7 - 10 years Defined Pension Administration experience

  • University degree or college diploma with demonstrable mathematical aptitude (actuarial background and understanding of actuarial principles is an asset)

  • Proficient in MS Office applications and essential computer functions

  • Strong mathematical/analytical skills and problem solving skills

  • Experience with both Federally and Provincially regulated plan an asset

  • Strong working knowledge of defined benefit pension plan administration, policy and applicable multi-provincial and federal government legislation.

  • Strong working knowledge of Income Tax Act as it applies to defined benefit pension plans

  • Demonstrated proficiency in written and verbal skills both in French and English (Canada only)

  • High ethical standards

  • Client satisfaction focus

  • Team-oriented work style

  • Detail-oriented, must be able to work independently, as well as on a team.

  • Strong interpersonal skills, providing the ability to manage a variety of business partner relationships

  • Experience in managing client relationships

  • Proven project management skills an asset

  • Enjoy working in a fast-paced environment Education

  • Post secondary education, bachelor’s degree is preferred

  • Industry specific certifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

At Buck, we’re exclusively focused on helping our clients and their people succeed together. By this, we mean we’re partnering with some of the world's most forward-thinking companies to re-envision and re-design the way that employees work and live. And we’re doing this by finding the right combination of consulting, outsourcing, and technology solutions to help our clients realize the best organizational performance for their businesses while driving positive health, wealth, and career outcomes for their people.

Qualifications

Behaviors

Preferred

  • Leader: Inspires teammates to follow them

  • Functional Expert: Considered a thought leader on a subject

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

  • Job Security: Inspired to perform well by the knowledge that your job is safe

  • Self-Starter: Inspired to perform without outside help

Education

Preferred

  • Bachelors or better

Experience

Preferred

  • 7 years: Defined Pension Administration experience
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