Consumer Marketing Supervisor

Location: Fort Wayne, IN

Level: Salary

Division: Marketing & Ecommerce

Travel: 25% member store visits & market

About the role:

The Consumer Marketing Supervisor is responsible for supporting and developing the Consumer Marketing Specialists and Advertising Service Representatives. In this role, the team member will be responsible for overseeing the daily activities of the team, maintaining the relationship of our strategic and multi-members, and growing participation in our programs. The Consumer Marketing Supervisor will have strong problem-solving skills to support the team in member conversations.

Responsibilities include:

• Be the main point of contact for strategic and multi-members to provide consistency and dedicated support. Building strategic

• relationships and identifying how we can better support our high-volume members.

• Improve and maintain the Consumer Marketing page on mydoitbest.com

• Provide member education through CORE presentations, Knowledge Central, etc.

• Supervise and guide the Consumer Marketing team to achieve enrollment and sales targets and expand our member participation.

• Set individual goals with the Consumer Marketing Specialists and Advertising Service Representatives and devise strategies to meet those targets

• Monitor team performance and report on metrics to ensure department goals are met

• Lead team meetings to discuss strategies, member needs, and set team focus

• Provide support to the CM team as they have conversations with members

• Coach and develop team members through shadowing member calls, providing feedback, and conducting training sessions.

• Assist Marketing Programs Manager, Sales and Service Manager, and Promotional Planning & Production Manager on implementation of new programs or promotions

• Delegate tasks and manage workload for the Consumer Marketing Specialists and Advertising Service Representative, including increasing member participation, creating marketing material to support programs, and implementation of new programs

• Develop and maintain standards to ensure onboarding members on programs are seamless and efficient

• Maintain open communication with members, field staff, graphics, and marketing leadership

• Lead, mentor, develop, and support a team of Consumer Marketing Specialists and Advertising Service Representatives to foster a collaborative and high-performing environment

• Responsible for Consumer Marketing team performance management.

• Special Projects assigned by the Sales & Service Manager

• Cultivate and maintain a positive work environment.

  Skills and Abilities:

• Self-motivated, able to manage and meet deadlines

• Excellent project management skills, including planning, organizing, and follow-up

• Proficient written and verbal communication skills

• Leadership and mentoring skills

• Ability to motivate and manage a team

• Knowledge of Consumer Marketing programs

  Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision with a premium free plan available

• Paid time off to foster work/life balance

• Profit sharing

• Bonus Pay opportunities

• Retirement funding opportunities

• Education reimbursement

• Health club reimbursement

• Career advancement opportunities

  Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.

  About Do it Best:

  At Do it Best, we take pride in being the only U.S. - based, member-owned hardware, lumber, and building materials buying cooperative in the home improvement industry. Our philosophy is to serve thousands of member-owned locations in more than 50 countries by offering a full menu of exceptional merchandise and services, allowing member owners to be independent retailers to best serve their community’s needs with competitive pricing. Our success in reaching over $5 billing in annual sales stems from our mission to make the best even better, and our goal to help our members grow and achieve their dreams.

  Culture:

  Each team member is valued as a real, whole person, with their own intrinsic value and certainly not treated like a number. We do our best to support your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We also encourage authentic relationships by hosting social events and fostering a culture where you can make lasting friendships. In fact, the three aspects of careers at Do it Best that our team members value most are the culture, the compensation, and the reward.

  Our Philosophy: Serving others as we would like to be served

  Our Mission: Making the best even better

  Our Goal: Helping members grow and achieve their dreams