The Team

The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.

Our services include:

• Keep records of scheme benefits

• Process contributions and benefit payments

• Handle investment election and switching

• Issue annual benefit statements

• Maintain member website for members to access scheme information

• Provide member hotline for enquires

• Prepare schemes’ financial statements

• Assist annual audit and annual return

The Role

• Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards

• Serve as primary, daily contact to clients on delivery of services.

• Respond to and resolve complex issues, including those escalated by the team member

• Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met

• Promote and provide training, coaching and mentoring to ensure staff are continuously developed

• Participate in process and technology transformation programs if needed

• Create a culture of continuous review and improvement across people, process and technology

• Positively represent the administration function to both internal and external senior stakeholders

• Retain existing business

The Requirements

• Expertise in ORSO scheme administration

• 5+ years relevant experience, ideally with team management experience

• Ability to think strategically and to understand client's business issues

• Strong interpersonal, relationship building/relationship management skills

• Strong written and verbal communication in Chinese and English in a business context is essential.

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.

We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.