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Buck Customer Support Administrator – Pensions Operations in Manchester, United Kingdom

Description

Customer Support Administrator – Pensions Operations

About Buck:

At Buck, we’re focused on helping our clients create a culture of wellbeing, centered around the evolution of each person’s health, wealth, and career.

Leveraging strong client relationships with key decision makers, our teams deliver exceptional results that confidently push the envelope with unexpected solutions to help our clients accomplish their objectives faster and keep them ahead of the curve.

Not surprisingly, we embrace inventive thinkers, who make original contributions to the team. We put people first — our people and our clients’ people, and our inclusive and welcoming culture celebrates diversity and individuality.

Explore your next career move with Buck today!

About the role:

You will be part of a high performing and friendly team helping to provide a quality customer service to our clients in a fast-paced environment. You will need to be able to deal with customer queries in a friendly and helpful but informative manner whilst being able to explain technical details in an easy to understand way. Above all, you’ll make sure every aspect of every case runs as smoothly as possible, keeping our customers happy from start to finish.

For the members of pension schemes that we look after you’ll be more than just the friendly face of Buck.

You’ll be a natural problem solver who is calm under pressure, and you take real pride in representing our business. You’ll have strong communication skills and will demonstrate the ability to empathise and understand what our members need.

There’s a lot to learn and you will receive structured ongoing training to build your pensions knowledge and develop both technical and customer service skills. In return, you should be prepared to assimilate and retain a large amount of information quickly and demonstrate a ‘can do’ approach to your work.

What you’ll be doing

  • Acting as the first point of contact for pension scheme members;

  • Assisting with day-to-day transactions, queries and scheme member servicing;

  • Reviewing pension scheme interactions and ensuring that the technical queries are escalated;

  • Handling difficult member queries sensitively and confidently.

What we’re looking for

  • Confidence and articulation, with a passion for delivering exceptional customer service;

  • An attentive, caring and calm demeanour;

  • A great listener with excellent telephone and people handling skills;

  • A problem solver who is keen to get to the heart of the issue whilst retaining attention to detail;

  • An individual with strong and effective communication skills both verbally, written and via email;

  • An extremely organised and motivated individual;

  • Good computer and numeracy skills;

  • A team player with a flexible can-do approach.

Desired experience:

Customer service experience is advantageous, but not essential, we will provide full training. We do ask is that you have a passion for exemplary customer service.

Why join us?

We will help you to develop the skills you need to succeed and set you up for career growth. Real opportunity exists for you to expand upon your role in a fast growing and forward-looking business.

Our people embody our driving beliefs of being bold and brave, acting with integrity, client centric, encouraging one another, working in a collaborative way, putting people first and demonstrating stewardship of their work.

Why join Buck:

  • Our Pedigree - we are an industry leading mid-tier Consultancy with a history dating back over 104 years.

  • Diversity of Clients – we work with leading UK and International corporations, across a variety of sectors and industries, where no two are the same!

  • We are Client focused – unlike some of our competitors, we offer bespoke and tailored solutions to our clients, not a one size fits all solution.

  • Your Career is our motivation – working as part of a small but highly collaborative team, you get the level of responsibility and client exposure rarely experienced working for some of our larger competitors. At Buck, we pride ourselves on providing excellent support at all level to drive your ambitions and career development goals.

  • Our commitment to you as a Buck employee – we offer a competitive base salary & comprehensive benefits package; are committed to providing a highly collaborative, stimulating, sociable working environment and are committed to flexible working and diversity & inclusion.

What we offer:

As an established company with a start-up mentality we know that our employees are key to our success. We offer a comprehensive remuneration package while taking into consideration aspects such a flexible working and factors key to a good work life balance.

  • Highly competitive salary;

  • Minimum 25 days Annual leave (excluding Bank holidays) plus Holiday trading - (10 days – buy option) or (5 days – sell option);

  • Private Medical cover including partner / spouse and children;

  • Health-checks / Screening

  • Excellent Defined Contribution pension provisions;

  • Comprehensive Life Assurance coverage;

  • Vision Plan;

  • Company bonus scheme:

  • Interest free season ticket loan;

  • Gym subsidy;

  • Child-care Vouchers

  • Additional flexible benefits Scheme to support you and your family in and out of work encompassing; Health & Wellbeing, Protection and Lifestyle covering; additional Life assurance, Travel insurance, Dental insurance, Medical Cash plan, Critical Illness cover plus many more.

At Buck, we pride ourselves in our Diversity and Inclusion and are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability or any other legally protected basis, in accordance with applicable UK law.

We are exclusively focused on helping our clients and their people succeed together. By this, we mean we’re partnering with some of the world's most forward-thinking companies to re-envision and re-design the way that employees work and live. And we’re doing this by finding the right combination of consulting, outsourcing, and technology solutions to help our clients realise the best organisational performance for their businesses while driving positive health, wealth, and career outcomes for their people.

Qualifications

Behaviors

Required

  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

  • Loyal: Shows firm and constant support to a cause

Motivations

Required

  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Self-Starter: Inspired to perform without outside help

Education

Preferred

  • High School or better

Experience

Required

  • Customer Services Experience
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