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Formateur

Description du poste

Ce poste relevant de la Directrice de la formation et conformité consiste à assurer la formation des employés

Ses responsabilités, sans s’y limiter, sont :

• Fournir la formation à tous les nouveaux employés sur les différents logiciels de gestion des clients et autres applications;

• Offrir un soutien continu aux usagers;

• Collaborer à la conception de formations internes accréditées par la CHAD;

• Planifier les formations obligatoires.

Exigences du poste

Compétences techniques

• Diplôme d’études collégiales;

• Excellente connaissance de la suite Microsoft office;

• Un minimum de 3 années d’expérience;

• Excellente maîtrise du français et de l’anglais (oral et écrit).

Compétences personnelles

• Souci du détail et faire preuve de précision et de minutie;

• Capacité d’adaptation à différents environnements et personnalités;

• Excellentes aptitudes pédagogiques;

• Facilité d’apprentissage de nouveaux logiciels/systèmes informatiques;

• Excellente compétence de communication autant individuelle qu’en groupe;

• Solides compétences organisationnelles;

• Capacité éprouvée à travailler dans un environnement dynamique en établissant les priorités;

• Patient et empathique;

• Faire preuve de flexibilité;

• Faire preuve de discrétion.

• Faire preuve d’un bon esprit d’équipe

Compétences complémentaires

• Connaissance du logiciel EPIC, un atout;

• Permis valide de l’AMF – Assurance de dommages, un atout;

Trainer

Job description

This position, reporting to the Training and Compliance Manager, involves providing employee training.

His responsibilities include, but are not limited to:

• Providing training to all new employees on different client management software and other applications.

• Offering continuous support to users.

• Collaborating in the design of internally accredited training by CHAD.

• Planning mandatory training sessions

Job requirements

Technical skills

• College degree.

• Excellent knowledge of Microsoft Office suite.

• Minimum of 3 years of experience.

• Excellent knowledge of both French and English (oral and written).

Personal skills

• Attention to detail, demonstrating precision and meticulousness.

• Adaptability to different environments and personalities.

• Excellent teaching abilities.

• Ease in learning new software/information systems.

• Excellent communication skills, both individual and group.

• Strong organizational skills.

• Proven ability to work in a dynamic environment by establishing priorities.

• Patient and empathetic.

• Display flexibility.

• Demonstrate discretion.

• Show a strong team spirit.

Aditionnal skills

• Knowledge of EPIC software is an asset.

• Valid AMF - Damage Insurance License is an asset.

#Québec

#LI-Hybrid

Department Facilities & Office Services

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: College diploma (3-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.