Seeking a full time, Monday- Friday, Clerical Assistant. Applicants need to have; excellent communication skills, the ability to multi-task in a fast-paced environment, strong people skills, critical thinking skills and excellent computer skills. They should be; familiar with medical terminology, detail oriented, and able to travel to various satellites offices.

Responsible for interacting with patients and managing administrative tasks for the medical team. The expected duties include scheduling patient appointments according to Provider availability, explaining intake forms to new patients and processing payments after treatment.

Greeting patients professionally both in person and on the phone

Answering or properly referring questions and issues

Optimizing provider schedules and patient satisfaction with efficient scheduling

Notifying providers of patient arrivals

Ensuring availability of treatment information by retrieving and updating patient records

Verifying financial records and collecting patient charges while filing and expediting third-party claims

Maintaining office inventory and equipment by anticipating supply needs

Qualifications:

Education: High School Diploma or GED, required

Knowledge of medical terminology, preferred

Experience: One-year customer service, preferred

Experience in a medical office, preferred

Computer experience, preferred

Additional Skills (required):

Ability to read and understand

Interpret and respond to different situations and able to communicate appropriately and always maintain professionalism

Skill in establishing and maintaining an effective relationship with patients, staff and the public

Ability to react calmly and effectively to emergency situations

Ability to learn or have knowledge of medical terminology, procedures and protocols

Ability to perform in high volume, multi-task environment

Requires a clear, pleasant, understandable telephone voice

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• New Bern, NC 28560: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person