TEKsystems is hiring several Delinquency Control Counselors to work with a Fortune 100 Financial Institution in Pensacola, Florida.

This position will be a hybrid working environment, requiring remote and onsite work.

Overview:

To control/collect on past due Consumer Loans and Credit Card accounts by all government and banking rules and regulations.

Responsibilities

• Provide member financial counseling and mitigate loss for the credit union.

• Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union

• Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquency

• Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives

• Offer short/long-term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs

• Explain and communicate relinquishing options such as settlements

• Maintain working knowledge of the federal and state consumer protection laws

Experience

• 2-3 years of recent experience working in a customer service environment (call center, sales, retail, restaurants, etc.)

• Ability to communicate effectively via email and phone

• Professional written and verbal communication

• Experience in collections or banking is a plus!

Hours: Between 10 am- 8 pm

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.