Job Information
Robert Half Bilingual Patient Access Representative in Portland, Oregon
Description
Please note: This position requires experience in Epic medical records and fluency in Spanish
Robert Half is seeking a bilingual individual fluent in Spanish and English to support a respected healthcare organization in Portland as a Patient Access Representative. In this role, you will play a crucial part in ensuring effective communication and support for our Spanish-speaking patients throughout their healthcare journey. The ideal candidate will possess strong interpersonal skills, attention to detail, and a commitment to providing outstanding customer service.
Responsibilities:
Warmly greet and assist patients and visitors in both Spanish and English
Collect and verify patient demographic and insurance information accurately and efficiently
Schedule appointments and procedures while accommodating language preferences and provider availability
Verify insurance coverage, obtain necessary authorizations, and assist with insurance-related inquiries
Explain financial responsibilities to patients and assist with financial arrangements as needed, addressing language barriers sensitively
Maintain strict confidentiality of patient information and adhere to HIPAA regulations
Collaborate effectively with clinical staff and other departments to ensure seamless patient experiences
Assist patients with completing necessary forms and paperwork, providing language assistance as required
Requirements
Fluency in both Spanish and English (written and verbal) is essential
Experience with Epic electronic medical records
Previous experience in healthcare administration, customer service, or related field preferred
Knowledge of medical terminology and insurance procedures preferred
Excellent interpersonal and communication skills, with the ability to convey complex information clearly and effectively in both languages
Strong attention to detail, accuracy, and organizational skills
Compassionate and patient-centered approach to customer service, with a commitment to cultural competence and sensitivity
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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