CORPORATE APPLICATION TECHNICAL LEADER (ServiceNow)

• Job ID: 45624

• Job Category: Information & Technology

• Division & Section: Technology Services, Technology Services Delivery

• Work Location: Metro Hall, 55 John Street, Toronto, ON. M5V 3C6

• Job Type & Duration: Full-time, Temporary (12 months) Vacancy

• Hourly Rate and Wage Grade: $53.98 - $59.17

• Shift Information: Monday to Friday, 35 hours per week

• Affiliation: L79 Full-time

• Number of Positions Open: 1

• Posting Period: 24-Apr-2024 to 08-May-2024

Job Description

To lead project teams and provide senior technical consulting and analysis, development, testing, quality assurance and project planning expertise to deliver and sustain critical enterprise business applications and information.

Major Responsibilities:

• Directs business and technical inter-divisional staff and professional services to deliver and sustain complex, critical enterprise business applications and information through the application life-cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management methodology

• Directs the day to day work output of staff and resources including the scheduling, assigning and reviewing of work tasks to ensure a continuing and consistent service by sustaining complex, critical enterprise business applications and information.

• Negotiates amongst divisional business and technical stakeholders with multiple points of view to drive consensus for corporate-wide solution designs.

• Brings together multiple stakeholders from across all divisions and provides expert advice within the context of corporate architectures, standards, policies, procedures and emerging technologies.

• Determines project requirements, analyzes and recommends feasible options, designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, and sustains information technology solutions to meet critical City-wide and divisional business objectives and to provide scalable enterprise solutions.

• Applies technical expertise to recommend, develop and maintain corporate policies, procedures and standards that are consistent with legislation to ensure enterprise information and applications integrity.

• Applies technical expertise to ensure security, privacy and quality assurance requirements are implemented in a manner that delivers business requirements and is consistent with MFIPPA and legislation, thereby ensuring the integrity of complex enterprise information and applications.

• Applies project management expertise to lead and/or input to project management and procurement processes including the evaluation and recommendation of complex technical solutions and professional services.

• On a project basis, provides direction and assigns work to non I&T positions e.g. divisional unit staff (management & bargaining-unit).

• Applies technical expertise to develop and/or input to procurement and project management documentation. Examples include business cases, RFI/P/Qs, Sole Sources, statements of work, service level agreements, project charters, project plans, status reports, issue logs, change orders, resource plans, budgets, migration plans, contingency plans and risk assessments.

• Communicates effectively e.g. leading and facilitating meetings, preparing and delivering presentations and reports. Audiences include business/project managers, project team members and other orders of government and external parties.

• Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and application design as governed by architectural frameworks, technology standards, information policies and legislative requirements.

• Applies a strong understanding of information and technology industry and City priorities over both the short and longer term to advise, develop and maintain City infrastructures, methodologies, tools and techniques; ensures conformance and adherence in daily practice among business and technical teams.

• Actively participates in corporate and cross-divisional initiatives to design, construct and implement business and application infrastructure solutions, such as; data warehousing, document management and electronic service delivery.

• Analyzes and recommends changes to current business practices, business and information processes, data flows, performance measures, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.

• Generates the plan and directs the project team in the execution of software upgrade activities.

• Applies technical expertise to perform analysis, development and testing for new or enhancements to existing complex, critical enterprise business applications and information.

• Applies technical expertise to support the development and testing environments of complex computing solutions.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in computer science or a related discipline, or the approved equivalent combination of education and/or experience with the ability to provide technical leadership on large scale projects.

2. Considerable experience working independently with minimal supervision on the ServiceNow platform, implementing integrations, performing upgrades as well as managing architecture diagrams, technical documents, digital accessibility compliance, and performing QA/UAT.

3. Considerable experience in Application development using HTML5, CSS3, JavaScript, JQuery, Bootstrap, and frameworks such as Backbone, React as well as API integration with REST (JSON, XML) APIs.

4. ServiceNow Certified System Administrator certification required, with additional consideration for further certifications such as Certified Application Developer, CIS-ITSM, CIS-ITOM, etc.

5. Experience developing and/or maintaining large scale information technology applications and working effectively with a group of multidisciplinary staff in a project team setting including the creation of related documentation as well as relevant training.

6. Considerable experience of ITIL, ITIL v4 certification preferred.

7. Considerable experience of SDLC and Agile Software Development best practices such as Kanban, Scrum etc.

You must also have:

• Strong interpersonal skills with ability to effectively communicate with team members and clients regarding technical and business requirements.

• Knowledge of a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint), process design software (e.g., MS Visio), software requirements management and quality assurance tools (e.g., Blueprint, HP Quality Center), data modelling (e.g., Oracle SQL Developer), project management software (e.g., MS Project) and software version control (e.g., Bitbucket, GitHub), Java, iOS mobile app development, Android mobile app development, OData, WebMethods, web communication, Scrum rapid application development methodology is an asset.

• Knowledge of DevSecOps methodologies, including infrastructure scripting such as Ansible, AWS Cloud Formation with GitLab following test driven development methodologies, is an asset.

• Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.

• Ability to implement and support software products and/or reusable technical components that are integrated in business solutions, through modern integration technology using micro-service architecture using Message-queue technologies, including managing product/component release cycles.

• Ability to elicit, drive and/or develop application requirements to ensure that business needs and requirements have been adequately defined and documented, and/or the root cause of the problem accurately stated.

• Excellent problem-solving, leadership, facilitation and interpersonal skills.

• Ability to work effectively as a member of a team, collaboratively with others in a multidisciplinary team environment and independently, as required.

• Advanced time management and estimation capabilities and ability to perform several tasks and projects concurrently.

• Knowledge of current and emerging technologies, and skills to evaluate and recommend new technology for introduction into a complex technical environment.

• Ability to develop, maintain and execute both test plans and disaster recovery plans.

• Ability to work flexible hours including days, afternoons, nights and weekends, as required.

• Ability to be on call for support of production systems, as required.

• Ability to travel across various office locations within the City of Toronto, as required.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .